managed services
adaptive support

Enterprise level MuleSoft Integration platform support provided on a flexible and adaptive basis

An adaptive managed support service that maintains all the benefits of a tailored Managed support offering but with the flexibility of an on-demand service. The WhiteSky Labs adaptive, on-call support service helps provide you with all the key features you’d expect for your enterprise level business but within the confines of an agreed set of support hours per month.

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WhiteSky Labs enterprise level MuleSoft integration Support + Flexible monthly support allowance = great value and peach of mind

managed services
adaptive support

Flexible enterprise level features

The WhiteSky Labs adaptive on-call support service provides all the great features of an enterprise level support service but within the confines of a monthly allowance cap and a fixed SLA. This still includes a dedicated support manager, monthly management reporting, runtime monitoring, incident support, service requests and access to the minor enhancement service.

 

Capped monthly allowance

To provide you with the best possible value for money enterprise level support service, we offer a range of capped support packages designed to provide you with a scaled solution to your expected usage level. The WhiteSky Labs adaptive on-call support service offers 30hr, 60hr, 90hr and 120hr monthly caps depending upon the demands of your business and your expected level of incidents, service requests and minor enhancements. Adjustments to service can be made quarterly and we accommodate up to 2 service level changes per year.

 

Flexible and continuous support

We understand that some months are likely to have a higher than expected number of support calls and incidents than others. There is no need for you to worry about your capped monthly allowance; our award winning MuleSoft Managed Support team will continue providing incident support for the rest of the month based on the agreed hourly rate card. Any additional support fees incurred during the month will be added to you monthly invoice.

why work with us ?

Global Integration specialists

Our global team of experts from around the world will unleash your competitive advantage, with a competitive value proposition. And since API enterprise transformation is all we do, we know digital integration backwards, forwards and inside out. We’ll focus our concentrated MuleSoft expertise and decades of integration experience on your organisation, unlock your capabilities and get your business humming.

No. 1 for MuleSoft

MuleSoft is a world leader in digital integration and API technology, and with our 100% MuleSoft certified team of architects, consultants, developers and support team, WhiteSky Labs provides a valuable source of global expertise via our award-winning team. We’re so good at what we do that MuleSoft has given us 3 annual ‘Top Partner’ awards and we’re now acknowledged again as their leading development partner of 2019!

Customer focused, comprehensive service

WhiteSky will support you at every stage of your API journey, from strategic & architecture through to design & implementation, managed services and ongoing performance optimisation. With an approach that’s collaborative and open, always tailoring our service to your organisation’s unique circumstances and needs. Great customer relationships are part of the team DNA at WhiteSky Labs.

we work with some of the worlds leading brands to facilitate a digital transformation

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