Manila Philippines Pasig City
Salary Base + Allowances + Benefits
Work Type Full Time
JOB ca3162_LEVER_Philippines

Managed Support Consultant – Manila

This role is responsible for providing support to innovative solutions based on the cutting-edge MuleSoft Platform. This function has simple to broad knowledge of the business functions to resolve low, medium, high, critical, and strategic business MuleSoft Platform challenges. The team member is responsible for adherence to Service Level Agreements for managed support services as defined by WSL Managed Support. This role will also be the escalation channel of Managed Support Team, WhiteSky Labs internal teams, and business support partners. The role will be part of the Managed Support core team; guidance and support to junior team members is a must. You will provide managed support and maintenance to multiple clients all over the world.

Duties and Responsibilities

  • Work with Managed Support that follows the directed core service component of ITIL Framework (Incident, Problem Service Request and Change)
  • Work with other teams to provide managed support and maintenance to multiple clients all over the world
  • Act as a first-line ticket point, incidents and request with clients, business support and/or
  • WhiteSky Labs consultants using necessary tools such as Freshdesk to capture the vital details to fulfill the support resolution
  • Properly hand over the complete status of open and in-progress incidents/tickets to the next shift or to the next level support
  • Identify and diagnose simple to complex issues and work on resolution that is not yet defined in the managed support knowledgebase and identify effective fixes and patches
  • Triage with multiple clients, business support and/or Mule consultants requests using service desk software
  • Provide guidance to junior managed support consultants and other resources to ensure quality and timely support
  • Involvement on managed support pre-sales task or role activities which includes managed support client In-transition, onboarding of clients and Managed Support Team members
  • Managing escalated tickets from Managed Support Level 1 and Level 2, ticketed query system, and ensuring a comprehensive database of queries and resolutions is kept up to date
  • Reviewing and validating technical documents and procedures on the manage support knowledgebase
  • Provide timely status updates to managed support leadership and highlight problems early
  • Be proactive, take accountability and ownership of assigned tasks to meet commitments to clients on time and of quality
  • Contribute to our Intellectual Property, Managed Support & Process Improvement
  • Demonstrate leadership and teamwork by proactively assisting other team members across managed services, sharing knowledge and contributing to team meetings and events
  • Proactively identify opportunities for improvement across our methodologies and internal processes/operations
  • Ability to develop and contribute Managed Support policies and procedures such as MS Runbook, and documentation of best practices and enhancements
  • Work independently with the given set of tier level support requirements and ability to translate them into the support process and produce easy to read and understandable documentation
  • Willingness to be flexible in working hours and location based on our customer’s needs

Required Skills

  • 6+ years of overall IT experience with a bachelor’s degree in CS or equivalent
  • 3+ years exposure to ITIL operations and environment
  • Experience in managed services or helpdesk support that directly interacts with the end customer
  • Knowledge of basic to complex support related ITIL Frameworks: Incident, Problem Service Request and Change
  • Experience in service desk tools and/or monitoring applications (i.e. ServiceNow, Remedy, Service Center, Zendesk, Freshdesk, SolarWinds)
  • Root Cause Analysis and Problem Management
  • Application Support and IT operations skills
  • Configuration Management, release and deployment experience
  • Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented
  • Strong Java background and understanding of integration principles
  • Have intermediate to advanced experience Java EE framework (i.e. Spring), preferably backend type
  • Ability to manage multiple conflicting deadlines and competing priorities.
  • Ability to build and maintain strong relationships within the team and throughout the WhiteSky Labs Team

Nice-to-have

  • Experience in a consulting services company
  • Ability to adapt to a rapidly changing environment
  • Excellent communication skills
  • Can handle escalations and medium to complex incidents
  • Can do automation or process improvement of support flows or daily routines
  • Have intermediate to advanced experience in supporting middleware/ESB technologies as Level 1 (i.e. MuleSoft Platform, JBoss, DellBoomi, Workato, Enterprise Data Warehouse, webMethods, Tibco, IBM Websphere or Oracle SOA, etc.)
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Manila Philippines Pasig City
Salary Base + Allowances + Benefits
Work Type Full Time
Classification Information & Communication Technology
Internal Sales Representative
JOB 434d9f_LEVER_Philippines

Internal Sales Representative – Manila

WhiteSky Labs is looking for an individual to join our rapidly-scaling Sales team and start as an Internal Sales person. In this role, you will directly report to the ASEAN Regional Sales Director, and you will be challenged with assisting revenue growth working with our Partner’s and WhiteSky pipelines to locate and create sales opportunities and closing those sales opportunities.
You will work with the regional and Philippine Sales Team to expand the business for the region and to meet our sales targets. We need a sales individual starting in their career who’s ready for their next big step. If you are the type of individual who thrives in a fast-paced, high growth environment where you are developing, working with a professional and driven sales organization, and collaborating cross-functionally with every area of the organization, then this is the ideal opportunity for you.
The role incorporates, but is not limited to the following responsibilities:
Sales
  • Ensuring that internal pipeline sales targets are met and those customers are satisfied and referenceable;
  • Work collaboratively with other WhiteSky Labs Staff in the ASEAN region, Australia, other WhiteSky Labs regions to develop, deliver, and support solutions for WhiteSky Labs Customers;
  • Fully complete and enter all client information, opportunities, & status’s in WSL’s nominated systems;
  • Recommend improvements to WSL’s sales go-to-market model, client interaction conduct, and profile for optimal success and alignment with WSL’s sales disciplines;
  • Co-ordinating demos in-person and remotely with WhiteSky Labs & MuleSoft representatives;
  • Attend weekly/regular meetings scheduled by your manager & ensure all relevant systems are updated to reference during any meetings as required;
  • Understand and present all WhiteSky Labs and MuleSoft Products/capabilities to clients;
  • Achieve/exceed monthly/annual GP sales targets.

Marketing

  • Provide input to marketing based on previously successful sales techniques;
  • Actively participate in and contribute to Seminars, etc.

MuleSoft

  • Develop joint marketing material to raise awareness, create new opportunities and drive repeatable MuleSoft/WhiteSky Labs solutions;
  • Develop business solutions based on MuleSoft technologies combined with WhiteSky Labs professional services capabilities;

WhiteSky Labs Responsibilities

  • Provide Marketing Campaigns to generate sales pipelines
  • Provide suitable working conditions & necessary equipment to ensure you can conduct your role in a professional & efficient manner;
  • Make available pre-sales/architecture resources as required to assist in progressing sales opportunities;
  • Provide sufficient quantity/qualified technical resources for client project activities.

We are expecting

  • Demonstrated ability to operate at this level for the past 2 years within a similar technology company;
  • The ability to clearly and concisely articulate a value proposition;
  • The ability to listen and work in a consultative manner;
  • The thirst to work with the company that is the acknowledged Premier Integration Partner for MuleSoft within the growing Salesforce family
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Manila Philippines Pasig City
Salary Base + Allowances + Benefits
Work Type Full Time
Classification Information & Communication Technology
Integration Consultant
JOB cd1211_LEVER_Philippines

Integration Consultant – Manila

This role is responsible for delivering innovative solutions based on the edge MuleSoft ESB and MuleSoft Cloudhub. The primary function of this role is to deliver customer satisfaction through Design, Developer and Testing roles on MuleSoft ESB projects ensuring consistent use of methodologies with timely and effective delivery execution. You will be provided training and certification in MuleSoft ESB and work in teams to provide lead developer solutions to clients all over the world.

Duties and Responsibilities

  • Design, develop and deploy complex, scalable, highly available and reusable applications
  • Work closely with project managers and architects to understand integration requirements and translate these to junior members of the team
  • Assign tasks to other developers in the team suitable to their skill level and the complexity of work
  • Provide guidance to junior developers and other resources to ensure quality and timely delivery of projects
  • Provide timely status updates to project leadership and highlight problems early
  • Be proactive, take accountability and ownership of assigned tasks to meet commitments to clients on time and of quality.
  • Contribute to our Intellectual Property, Project Accelerators & Software development
  • Demonstrate teamwork by proactively assisting other team members across projects, sharing knowledge and contributing to team meetings and events
  • Proactively identify opportunities for improvement across our methodologies, IP and internal processes/operations.
  • Work independently with the given set of requirements and ability to translate them into working code and produce easy to read and understandable documentation.
  • Develop and deliver code for integrating complex systems that are easy to read, comprehend and maintain.
  • Willingness to travel globally and be flexible in working hours and location based on our customer’s needs

Required Skills

  • 5+ years of overall IT experience with a bachelor’s degree in CS or equivalent
  • Experience in middleware/ESB technologies (eg. MuleSoft ESB, JBoss, webMethods, Tibco, IBM Websphere or Oracle SOA, etc)
  • Prior experience in a consulting services company Configuration Management, release, and deployment
  • Application Support and IT operations on a need basis
  • Excellent communication skills
  • Used any version control system (e.g., TFS, SVN, CVS, Git, Mercurial)
  • Strong RDBMS / SQL or exposed to other messaging protocol (JMS, FTP, SMTP)

Nice-to-have

  • Proven experience Java EE framework (eg. Spring), preferably backend type
  • Strong Java developer background and understanding of integration principles
  • Hands-on experience with exposing web services (SOAP and/or REST)
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Sydney or Melbourne Sydney or Melbourne CBD
Salary Base + plus Super
Work Type Full Time
Classification Information & Communication Technology
HR Director
JOB b036d3_LEVER_Global

HR Director – Australia

HR Director – Sydney or Melbourne

We seek an HR Director to join our fast-growing High-Tech Consulting company with offices across Asia-Pac. The role reports to the COO, and can be based in Melbourne or Sydney.

WhiteSky Labs is the largest specialist MuleSoft consultancy in the world. We have grown to over 140 specialist staff to become the leading digital transformation consultancy in the enterprise integration domain. We are an innovative, agile organisation with a vibrant, diverse culture where we work hard, work smart and have fun.
With over 20 years of global experience focused solely in this space, WhiteSky has been delivering successful enterprise integration solutions on both a regional and a global basis.

As a testament to our outstanding track record of success, WhiteSky Labs has won many global awards including:

  • 2019 MuleSoft APAC Practice Development Partner of the Year
  • 2018 MuleSoft APAC Solution Delivery Partner of the Year
  • 2017 MuleSoft APAC Services Delivery Partner of the Year
  • The 10 Best Performing SaaS Solution Providers 2018
  • APAC CIO Outlook Magazine, “Top 25 Most Promising Cloud Solution Providers in APAC”
  • The Silicon Review: 30 Fastest Growing Companies in Asia 2017

WhiteSky Labs are seeking the best, brightest and most ambitious talent to join us in our global growth journey.

The Role:

As the HR Director you will help evolve, mature and execute the strategy for our Australia and APAC HR/ Recruiting capability. The role requires a mix of management of our HR/ Recruitment team in Manila and hands on local execution of the HR processes for Australia. You will help drive our companies’ culture, HR policies, procedures and processes for the Australian business.

Key Responsibilities

  • Manage the recruiting strategy and process execution for all requisitions to ensure we hire the best quality candidates available in the market
  • Ensure an innovative approach to sourcing candidates for recruiting including our Employee Referral Scheme and use of Graduate programs and sourcing events
  • Assist with local contact of recruiting candidates as required in the recruiting process and conduct Cultural Fit Interviews with candidates
  • Assist with negotiation, produce letters of offer, contracts and coordinate with the recruiting candidate
  • Provide coaching and counselling to managers and employees as necessary
  • Proactively manage Contractor Extensions and associated contractual updates
  • Ensure timely approvals of leave requests by line managers and ensure leave balances are accurately maintained
  • Produce People Metrics Management and Operational Reports for KPI’s as required
  • Periodically maintain and coordinate the team to complete resource administrative artefacts such as skills matrix, resume/profiles, etc
  • Collaborate with Practice Managers around training plans and ensure alignment to training budget
  • Prepare and conduct regular employee surveys

Qualifications and Experience:

  • Bachelor’s degree in Human Resources or equivalent including subjects covering Australian HR law
  • 8+ years’ experience in a Human Resources role with extensive Leading & Management experience
  • 3+ years’ experience in Recruitment roles in organisations
  • Experience with IT departments and desirable experience with a consultancy company
  • Ability to work well and communicate under pressure
  • Excellent interpersonal, presentation, and written and verbal communication skills
  • Excellent organisation and time management skills with a strong attention to detail
  • Strong multi-tasking skills and holding others accountable to their commitments
  • Flexible, detailed, and able to successfully accept change
  • Diligent, proactive and self-motivated
  • Demonstrated abilities to establish, develop, and maintain productive business relationships

If interested, please apply directly to this job advertisement. For further details, contact Mich at [email protected]

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Sydney Sydney CBD
Salary Base + plus Super
Work Type Full Time
Classification Information & Communication Technology
Integration Consultant
JOB 43133d_LEVER_Sydney

Integration Consultant – Sydney

Integration Consultant – API / ESB / MuleSoft – Sydney

This is a great chance to join our quick growing company that has been awarded by MuleSoft as the top delivery partner in the Asia-Pac Region.

We have grown to over 130 people in just 2 years, and we expect to double again in the next 12 months.

The role will see you working on emerging technologies across Application Services Governance, Enterprise Integration Platform as a Service (iPaaS) and Hybrid Integration Platforms

You should be a highly ambitious Integration Consultant with a combination of experience in MuleSoft scoping, design and development. You will be working with a senior integration team of technical architects and developers as well as C-Level Management.

The role is within a highly collaborative development environment that promotes creativity and technical ownership.

As a Mulesoft Integration Consultant, you can expect to earn a competitive salary as well as a number of significant benefits and add-ons.

The Role:

This role is central to this MuleSoft Partner team and will drive customer satisfaction. It will be key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.

You will be part of large client engagements, work with MuleSoft management, help mentor the Sydney based team and work closely with C-Level Management.

Job Requirements:

  • Gather and analyse requirements and provide technical advice and best practices with respect to integration development and implementation
  • Work with teams in Australia, Singapore and Manila – work with senior management to achieve company goals
  • Provide solution and integration development using MuleSoft including requirements, functional specs, design, custom development, integration, testing, and deployment
  • Strong Integration / SOA / API and ESB background
  • Good knowledge across the various middleware and integration platforms / frameworks – e.g. MuleSoft (highly desired), SOA, EAI, APIs, ESB, Hybrid Integration, Tibco, Boomi, Axway, webMethods, Mule ESB, AnyPoint & Websphere useful
  • Cloud technology, SAAS, IAAS, iPAAS, CRM etc
  • SOA architecture, Webservices, SOAP, RESTful, WSDL and CICD
  • Stakeholder, Pre-Sales, RFT and POC experience useful
  • Mule ESB 3.x or Mule ESB 4 experience useful

On Offer

  • Specialised training and career advancement opportunities, as well as a fast paced, fun and energetic environment.
  • MuleSoft Certification Training program – Class based and on-the-job training given
  • Yearly Company holiday / Trip to Manila
  • Mule 4 Certification MCD, through to MCIA / MCA / MCPA

If interested, please apply directly to this job advertisement. For further details, contact Mich at [email protected]

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Brisbane Brisbane CBD
Salary Base + plus Super
Work Type Full Time
Classification Information & Communication Technology
Integration Consultant
JOB 5ade37_LEVER_Brisbane

Senior Integration Consultant – Brisbane

We seek a highly ambitious Senior Integration Consultant with a combination of  experience in Pre-sales, scoping, design and development to join our fast-growing High-Tech Consulting company with offices across Asia-Pac.
WhiteSky Labs is the largest specialist MuleSoft consultancy in the world. We have grown to over 140 specialist staff to become the leading digital transformation consultancy in the enterprise integration domain. We are an innovative, agile organisation with a vibrant, diverse culture where we work hard, work smart and have fun.
With over 20 years of global experience focused solely in this space, WhiteSky Labs has been delivering successful enterprise integration solutions on both a regional and a global basis. As testament to our outstanding track record of success, WhiteSky Labs has won many global awards including:
  • 2019 MuleSoft APAC Practice Development Partner of the Year
  • 2018 MuleSoft APAC Solution Delivery Partner of the Year
  • 2017 MuleSoft APAC Services Delivery Partner of the Year
  • The 10 Best Performing SaaS Solution Providers 2018
  • APAC CIO Outlook Magazine, “Top 25 Most Promising Cloud Solution Providers in APAC
  • The Silicon Review: 30 Fastest Growing Companies in Asia 2017

The Role:

This role is central to MuleSoft Partner team and will drive customer satisfaction. It will be key to the business, explaining technical issues to a variety of audiences including business stakeholders, vendors, and experienced software developers/architects.

You will be part of large client engagements, work with MuleSoft management, help mentor the Sydney based team and work closely with C-Level Management.

Job Requirements:

  • Gather and analyse requirements and provide technical advice and best practices with respect to integration development and implementation
  • Work with teams in Australia, Singapore and Manila – work with senior management to achieve company goals
  • Provide solution and integration development using MuleSoft including requirements, functional specs, design, custom development, integration, testing, and deployment
  • Strong Integration / SOA / API and ESB background
  • Good knowledge across the various middleware and integration platforms / frameworks – e.g. MuleSoft (highly desired), SOA, EAI, APIs, ESB, Hybrid Integration, Tibco, Boomi, Axway, webMethods, Mule ESB, AnyPoint & Websphere useful
  • Cloud technology, SAAS, IAAS, iPAAS, CRM etc
  • SOA architecture, Webservices, SOAP, RESTful, WSDL and CICD
  • Stakeholder, Pre-Sales, RFT and POC experience useful
  • Mule ESB 3.x or Mule ESB 4 experience useful

On Offer

  • Specialised training and career advancement opportunities, as well as a fast paced, fun and energetic environment.
  • MuleSoft Certification Training program – Class based and on-the-job training given
  • Yearly Company holiday / Trip to Manila
  • Mule 4 Certification MCD, through to MCIA / MCA / MCPA

If interested, please apply directly to this job advertisement. For further details, contact Mich at [email protected]

view full job details
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can't find a listing for you ?

Join the WhiteSky Labs Team

We have opportunities in Sydney, Melbourne, Brisbane, Singapore and Manilla. While MuleSoft experience is useful, we tend to seek people who have strong integration, API, Middleware and EBS skills who are keen to work in a consulting capacity. Upon joining we will provide you with a comprehensive training package that utilises Salesforce leading TrailBlazer and MuleSoft Catalyst Learning platforms. All our consultants are 100% MuleSoft Certified and we will help you achieve the highest level of MuleSoft Certification available.
We also seek Integration Project Managers, Integration Manager Support and Service Professionals and people who have strong IT Solutions Sales experience.
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