current jobs - White Sky Labs

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Team Philippines Manila

Work Type Permanent

Associate Integration Consultant - Fresh Graduates

This role is responsible for delivering innovative solutions based on the edge MuleSoft ESB and MuleSoft Cloudhub. The primary function of this role is to deliver customer satisfaction through Design, Developer and Testing roles on MuleSoft ESB projects ensuring consistent use of methodologies with timely and effective delivery execution. You will be provided training and certification in MuleSoft ESB and work in teams to provide lead developer solutions to clients all over the world.

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Team Philippines Manila

Work Type Permanent

Integration Consultant

This role is responsible for delivering innovative solutions based on the edge MuleSoft ESB and MuleSoft Cloudhub. The primary function of this role is to deliver customer satisfaction through Design, Developer and Testing roles on MuleSoft ESB projects ensuring consistent use of methodologies with timely and effective delivery execution. You will be provided training and certification in MuleSoft ESB and work in teams to provide lead developer solutions to clients all over the world.

Duties and Responsibilities

Design, develop and deploy complex, scalable, highly available and reusable applications
Work closely with project managers and architects to understand integration requirements and translate these to junior members of the team
Assign tasks to other developers in the team suitable to their skill level and the complexity of work
Provide guidance to junior developers and other resources to ensure quality and timely delivery of projects
Provide timely status updates to project leadership and highlight problems early
Be proactive, take accountability and ownership of assigned tasks to meet commitments to clients on time and of quality.
Contribute to our Intellectual Property, Project Accelerators & Software development
Demonstrate teamwork by proactively assisting other team members across projects, sharing knowledge and contributing to team meetings and events
Proactively identify opportunities for improvement across our methodologies, IP and internal processes/operations.
Work independently with the given set of requirements and ability to translate them into working code and produce easy to read and understandable documentation.
Develop and deliver code for integrating complex systems that are easy to read, comprehend and maintain.
Willingness to travel globally and be flexible in working hours and location based on our customer’s needs

Required Skills

5+ years of overall IT experience with a bachelor’s degree in CS or equivalent
Experience in middleware/ESB technologies (eg. MuleSoft ESB, JBoss, webMethods, Tibco, IBM Websphere or Oracle SOA, etc)
Prior experience in a consulting services company Configuration Management, release, and deployment
Application Support and IT operations on a need basis
Excellent communication skills
Used any version control system (e.g., TFS, SVN, CVS, Git, Mercurial)
Strong RDBMS / SQL or exposed to other messaging protocol (JMS, FTP, SMTP)

Nice-to-have

Proven experience Java EE framework (eg. Spring), preferably backend type
Strong Java developer background and understanding of integration principles
Hands-on experience with exposing web services (SOAP and/or REST)

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Team Singapore Singapore

Work Type Permanent

Integration Consultant - Singapore

We seek an Integration Consultant to join our fast-growing High-Tech Consulting company with offices across Asia-Pac.

It's important that you have relevant experience in the Integration Technology domain given the nature of the business.

WhiteSky Labs is the largest specialist MuleSoft consultancy in the world. We have grown to over 120 specialist staff in 3 years to become the leading digital transformation consultancy in the enterprise integration domain.

With over 20 years of global experience focused solely in this space, WhiteSky has been delivering successful enterprise integration solutions on both a regional and a global basis.

As a testament to our outstanding track record of success, WhiteSky Labs has won many global awards including:

2019 MuleSoft APAC Practice Development Partner of the Year

2018 MuleSoft APAC Solution Delivery Partner of the Year

2017 MuleSoft APAC Services Delivery Partner of the Year

The 10 Best Performing SaaS Solution Providers 2018

APAC CIO Outlook Magazine, “Top 25 Most Promising Cloud Solution Providers in APAC”

The Silicon Review: 30 Fastest Growing Companies in Asia 2017

WhiteSky Labs are seeking the best, brightest and most ambitious talent to join us in our global growth journey.

The role:

This role is central to this MuleSoft Partner team and will drive customer satisfaction.
This role is key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.
You will be part of large client engagements, work with MuleSoft management, help mentor the ASEAN based team and work closely with C-Level Management.

Key Responsibilities:

Design, develop and deploy complex, scalable, highly available and reusable applications
Work closely with project managers and architects to understand integration requirements and translate these to junior members of the team
Assign tasks to other developers in the team suitable to their skill level and the complexity of work
Provide guidance to junior developers and other resources to ensure quality and timely delivery of projects
Provide timely status updates to project leadership and highlight problems early
Be proactive, take accountability and ownership of assigned tasks to meet commitments to clients on time and of quality.
Contribute to our Intellectual Property, Project Accelerators & Software development
Demonstrate teamwork by proactively assisting other team members across projects, sharing knowledge and contributing to team meetings and events
Proactively identify opportunities for improvement across our methodologies, IP and internal processes/operations.
Work independently with the given set of requirements and ability to translate them into working code and produce easy to read and understandable documentation.
Develop and deliver code for integrating complex systems that are easy to read, comprehend and maintain.
Willingness to travel globally and be flexible in working hours and location based on our customer’s needs

Required Skills:

3+ years of overall integration experience
MuleSoft ESB experience strongly preferred
Experience in middleware/ESB technologies (eg. MuleSoft ESB, JBoss, webMethods, Tibco, IBM Websphere or Oracle SOA, etc)
Prior experience in a consulting services company Configuration Management, release, and deployment
Application Support and IT operations on a need basis
Excellent communication skills
Used any version control system (e.g., TFS, SVN, CVS, Git, Mercurial)
Strong RDBMS / SQL or exposed to other messaging protocol (JMS, FTP, SMTP)

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Team Australia Sydney

Work Type Permanent

MuleSoft Developer - Sydney CBD

MuleSoft Developer Consultant - API / ESB / MuleSoft - Sydney

This is a great chance to join our quick growing company that has been awarded by MuleSoft as the top delivery partner in the Asia-Pac Region.

We have grown to over 130 people in just 2 years, and we expect to double again in the next 12 months.

The role will see you working on emerging technologies across Application Services Governance, Enterprise Integration Platform as a Service (iPaaS) and Hybrid Integration Platforms

You should be a highly ambitious Integration Consultant with a combination of MuleSoft scoping, design, development. The role will see you work with an integration practice for Northern Australia. You will be working with a senior integration team of technical architects and developers as well as C-Level Management.

The role is within a highly collaborative development environment that promotes creativity and technical ownership.

As a MuleSoft Consultant, you can expect to earn a competitive salary as well as a number of significant benefits and add-ons.

The Role:

This role is central to this MuleSoft Partner team and will drive customer satisfaction. It will be key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.

You will be part of large client engagements, work with MuleSoft management, help mentor the Sydney based team and work closely with C-Level Management.

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Team Singapore Singapore

Work Type Permanent

Principal Integration Consultant - ASEAN

This is a great chance to join our fast-growing company that has been awarded by MuleSoft as the top delivery partner in the Asia-Pac Region 2017 - 2019. We have grown to over 130 people in just 2 years, and we expect to double again in the next 12 months.

The role will see you working on emerging technologies across Application Services Governance, Enterprise Integration Platform as a Service (iPaaS) and Hybrid Integration Platforms.

You will be working with a team of Technical architects and Consultants. The role is within a highly collaborative development environment that promotes creativity and technical ownership.

This role is central to our MuleSoft Partner team and will drive customer satisfaction. It is key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.

Qualifications and Experience

Several years experience in Data Integration / API / Middleware products
Certification/experience in MuleSoft is strongly preferred
Project Lead or Technical Delivery demonstrable experience across Integration, BPM or Middleware projects
Demonstrable enterprise-scale full lifecycle BPM and SOA integration implementations
Architectural understanding and experience with disciplines including SOA and Cloud Computing
Enterprise Architecture experience desirable including TOGAF certification, Zachman, FEA
Pre-sales experience, strong verbal, written and presentation skills
Optional previous Practice Management experience including the creating of delivery
methodologies, people management, practice strategy and administration experience
Strong organisational, multi-tasking, and time-management skills
Ability to work well and communicate under pressure
Excellent interpersonal, presentation, and written and verbal communication skills

On Offer

Specialised training and career advancement opportunities, as well as a fast-paced, fun and energetic environment.
The benefits package is highly competitive.
MuleSoft Certification Training program - Class-based and on-the-job training given
Reporting to the CDO / CEO - you will be part of the WhiteSky Labs Management Team
Annual Trips to our Manila Office

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Team Australia Sydney

Work Type Permanent

Principal Integration Consultant - Melbourne

This is a great chance to join our fast-growing company that has been awarded by MuleSoft as the top delivery partner in the Asia-Pac Region 2017 - 2019. We have grown to over 130 people in just 2 years, and we expect to double again in the next 12 months.

The role will see you working on emerging technologies across Application Services Governance, Enterprise Integration Platform as a Service (iPaaS) and Hybrid Integration Platforms.

You will be working with a team of Technical architects and Consultants. The role is within a highly collaborative development environment that promotes creativity and technical ownership.

This role is central to our MuleSoft Partner team and will drive customer satisfaction. It is key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.

Qualifications and Experience

Several years experience in Data Integration / API / Middleware products
Certification/experience in MuleSoft is strongly preferred
Project Lead or Technical Delivery demonstrable experience across Integration, BPM or Middleware projects
Demonstrable enterprise-scale full lifecycle BPM and SOA integration implementations
Architectural understanding and experience with disciplines including SOA and Cloud Computing
Enterprise Architecture experience desirable including TOGAF certification, Zachman, FEA
Pre-sales experience, strong verbal, written and presentation skills
Optional previous Practice Management experience including the creating of delivery
methodologies, people management, practice strategy and administration experience
Strong organisational, multi-tasking, and time-management skills
Ability to work well and communicate under pressure
Excellent interpersonal, presentation, and written and verbal communication skills

On Offer

Specialised training and career advancement opportunities, as well as a fast-paced, fun and energetic environment.
The benefits package is highly competitive.
MuleSoft Certification Training program - Class-based and on-the-job training given
Reporting to the CDO / CEO - you will be part of the WhiteSky Labs Management Team
Annual Trips to our Manila Office

view full job details

click to apply

Team Australia Perth

Work Type Permanent

Principal Integration Consultant - Perth

This is a great chance to join our fast-growing company that has been awarded by MuleSoft as the top delivery partner in the Asia-Pac Region 2017 - 2019. We have grown to over 130 people in just 2 years, and we expect to double again in the next 12 months.

The role will see you working on emerging technologies across Application Services Governance, Enterprise Integration Platform as a Service (iPaaS) and Hybrid Integration Platforms.

You will be working with a team of Technical architects and Consultants. The role is within a highly collaborative development environment that promotes creativity and technical ownership.

This role is central to our MuleSoft Partner team and will drive customer satisfaction. It is key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.

Qualifications and Experience

Several years experience in Data Integration / API / Middleware products
Certification/experience in MuleSoft is strongly preferred
Project Lead or Technical Delivery demonstrable experience across Integration, BPM or Middleware projects
Demonstrable enterprise-scale full lifecycle BPM and SOA integration implementations
Architectural understanding and experience with disciplines including SOA and Cloud Computing
Enterprise Architecture experience desirable including TOGAF certification, Zachman, FEA
Pre-sales experience, strong verbal, written and presentation skills
Optional previous Practice Management experience including the creating of delivery
methodologies, people management, practice strategy and administration experience
Strong organisational, multi-tasking, and time-management skills
Ability to work well and communicate under pressure
Excellent interpersonal, presentation, and written and verbal communication skills

On Offer

Specialised training and career advancement opportunities, as well as a fast-paced, fun and energetic environment.
The benefits package is highly competitive.
MuleSoft Certification Training program - Class-based and on-the-job training given
Reporting to the CDO / CEO - you will be part of the WhiteSky Labs Management Team
Annual Trips to our Manila Offices

view full job details

click to apply

Team Australia Sydney

Work Type Permanent

Principal Integration Consultant - Sydney

This is a great chance to join our fast-growing company that has been awarded by MuleSoft as the top delivery partner in the Asia-Pac Region 2017 - 2019. We have grown to over 130 people in just 2 years, and we expect to double again in the next 12 months.

The role will see you working on emerging technologies across Application Services Governance, Enterprise Integration Platform as a Service (iPaaS) and Hybrid Integration Platforms.

You will be working with a team of Technical architects and Consultants. The role is within a highly collaborative development environment that promotes creativity and technical ownership.

This role is central to our MuleSoft Partner team and will drive customer satisfaction. It is key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.

Qualifications and Experience

Several years experience in Data Integration / API / Middleware products
Certification/experience in MuleSoft is strongly preferred
Project Lead or Technical Delivery demonstrable experience across Integration, BPM or Middleware projects
Demonstrable enterprise-scale full lifecycle BPM and SOA integration implementations
Architectural understanding and experience with disciplines including SOA and Cloud Computing
Enterprise Architecture experience desirable including TOGAF certification, Zachman, FEA
Pre-sales experience, strong verbal, written and presentation skills
Optional previous Practice Management experience including the creating of delivery
methodologies, people management, practice strategy and administration experience
Strong organisational, multi-tasking, and time-management skills
Ability to work well and communicate under pressure
Excellent interpersonal, presentation, and written and verbal communication skills

On Offer

Specialised training and career advancement opportunities, as well as a fast-paced, fun and energetic environment.
The benefits package is highly competitive.
MuleSoft Certification Training program - Class-based and on-the-job training given
Reporting to the CDO / CEO - you will be part of the WhiteSky Labs Management Team
Annual Trips to our Manila Office

view full job details

click to apply

Team Australia Melbourne

Work Type Permanent

Senior Integration Consultant - Melbourne

Senior Integration Consultant - API / ESB / MuleSoft - Melbourne

Contract OR Perm

This is a great chance to join our quick growing company that has been awarded by MuleSoft as the top delivery partner in the Asia-Pac Region.

We have grown to over 130 people in just 2 years, and we expect to double again in the next 12 months.

The role will see you working on emerging technologies across Application Services Governance, Enterprise Integration Platform as a Service (iPaaS) and Hybrid Integration Platforms

You should be a highly ambitious Senior Integration Consultant with a combination of scoping, design and development. The role will see you work with an integration practice for Southern Australia. You will be working with a senior integration team of technical architects and developers as well as C-Level Management.

The role is within a highly collaborative development environment that promotes creativity and technical ownership.

As a Senior Integration Consultant, you can expect to earn a competitive salary as well as a number of significant benefits and add-ons.

The Role:

This role is central to this MuleSoft Partner team and will drive customer satisfaction. It will be key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.

You will be part of large client engagements, work with MuleSoft management, help mentor the Melbourne based team and work closely with C-Level Management.

view full job details

click to apply

Team Singapore Singapore

Work Type Permanent

Senior Integration Consultant - Singapore

We seek Senior Integration Consultant to join our fast-growing High-Tech Consulting company with offices across Asia-Pac.

It's important that you have relevant experience in the Integration Technology domain given the nature of the business.

WhiteSky Labs is the largest specialist MuleSoft consultancy in the world. We have grown to over 120 specialist staff in 3 years to become the leading digital transformation consultancy in the enterprise integration domain.

With over 20 years of global experience focused solely in this space, WhiteSky has been delivering successful enterprise integration solutions on both a regional and a global basis.

As a testament to our outstanding track record of success, WhiteSky Labs has won many global awards including:

2019 MuleSoft APAC Practice Development Partner of the Year

2018 MuleSoft APAC Solution Delivery Partner of the Year

2017 MuleSoft APAC Services Delivery Partner of the Year

The 10 Best Performing SaaS Solution Providers 2018

APAC CIO Outlook Magazine, “Top 25 Most Promising Cloud Solution Providers in APAC”

The Silicon Review: 30 Fastest Growing Companies in Asia 2017

WhiteSky Labs are seeking the best, brightest and most ambitious talent to join us in our global growth journey.

The role:

This role is central to this MuleSoft Partner team and will drive customer satisfaction.
This role is key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.
You will be part of large client engagements, work with MuleSoft management, help mentor the ASEAN based team and work closely with C-Level Management.

Key Responsibilities:

Design, develop and deploy complex, scalable, highly available and reusable applications
Work closely with project managers and architects to understand integration requirements and translate these to junior members of the team
Assign tasks to other developers in the team suitable to their skill level and the complexity of work
Provide guidance to junior developers and other resources to ensure quality and timely delivery of projects
Provide timely status updates to project leadership and highlight problems early
Be proactive, take accountability and ownership of assigned tasks to meet commitments to clients on time and of quality.
Contribute to our Intellectual Property, Project Accelerators & Software development
Demonstrate teamwork by proactively assisting other team members across projects, sharing knowledge and contributing to team meetings and events
Proactively identify opportunities for improvement across our methodologies, IP and internal processes/operations.
Work independently with the given set of requirements and ability to translate them into working code and produce easy to read and understandable documentation.
Develop and deliver code for integrating complex systems that are easy to read, comprehend and maintain.
Willingness to travel globally and be flexible in working hours and location based on our customer’s needs

Required Skills:

6+ years of overall integration experience
MuleSoft ESB experience strongly preferred
Strong business consulting experience
Experience in middleware/ESB technologies (eg. MuleSoft ESB, JBoss, webMethods, Tibco, IBM Websphere or Oracle SOA, etc)
Prior experience in a consulting services company Configuration Management, release, and deployment
Application Support and IT operations on a need basis
Excellent communication skills
Used any version control system (e.g., TFS, SVN, CVS, Git, Mercurial)
Strong RDBMS / SQL or exposed to other messaging protocol (JMS, FTP, SMTP)

view full job details

click to apply

Team Australia Sydney

Work Type Permanent

Senior Integration Consultant - Sydney

We seek a highly ambitious Senior Integration Consultant with a combination of Pre-sales, scoping, design, development to join our fast-growing High-Tech Consulting company with offices across Asia-Pac.

WhiteSky Labs is the largest specialist MuleSoft consultancy in the world. We have grown to over 140 specialist staff to become the leading digital transformation consultancy in the enterprise integration domain. We are an innovative, agile organisation with a vibrant, diverse culture where we work hard, work smart and have fun.

With over 20 years of global experience focused solely in this space, WhiteSky Labs has been delivering successful enterprise integration solutions on both a regional and a global basis. As testament to our outstanding track record of success, WhiteSky Labs has won many global awards including:

• 2019 MuleSoft APAC Practice Development Partner of the Year

• 2018 MuleSoft APAC Solution Delivery Partner of the Year

• 2017 MuleSoft APAC Services Delivery Partner of the Year

• The 10 Best Performing SaaS Solution Providers 2018

• APAC CIO Outlook Magazine, “Top 25 Most Promising Cloud Solution Providers in APAC

• The Silicon Review: 30 Fastest Growing Companies in Asia 2017

The Role:

This role is central to this MuleSoft Partner team and will drive customer satisfaction. It will be key to the business, explaining technical issues to a variety of audiences, including business stakeholders, vendors and experienced software developers/architects.

You will be part of large client engagements, work with MuleSoft management, help mentor the Sydney based team and work closely with C-Level Management.

view full job details

click to apply

Team Philippines Manila

Work Type Permanent

Senior Managed Services Engineer

The WhiteSky Labs Managed Services vision is to be recognized as the global leader in the operational management of MuleSoft Production systems. Our MuleSoft technical capability and platform management experience will be second to none. The Senior Engineer role supports this vision by providing the Managed Services Team with the technical leadership and expertise needed to effectively manage our customers’ solutions deployed on the MuleSoft Platform and improve the service we deliver over time.

The Senior Engineer will provide MuleSoft technical leadership in Managed Services and will work collaboratively with other Senior Engineers to provide a world-class technical capability for Managed Services. With a continuous improvement mindset to the technical solutions we use to support a customer platform, the Senior Engineer will strive to enhance solutions we use across holistic customer environment monitoring, application analytics and customer reporting, as well as identifying and implementing improvements in all other areas of the service. This will include building Proof-of-Concept or Pilot solutions, demonstrating the benefits, then developing these through to operational solutions.

The Senior Engineer will own the technical outcomes for 1-5 Managed Services customers, ensuring we ‘do what we say’ and meet our contract obligations from a technical perspective. The Senior Engineer is responsible for ensuring that the appropriate solutions exist for each customer environment for knowledge management, release management and problem management. Where these solutions are lacking, the Senior Engineer will devise and implement improvements to ensure technical excellence is achieved for this customer.

The Senior Engineer will be an escalation point for complex issues and will own the resolution of High Severity Incidents within the Service Level agreed for their customers. Their responsibility may include direct involvement in the troubleshooting and resolution process or technical coordination of other Engineers in how to execute the troubleshooting and resolution process.

Duties and Responsibilities

Provide MuleSoft technical expertise to the Managed Services Team - technical vision, technical know-how, complex incident resolution and technical best practice.
Design, develop, deploy and enhance Managed Services solutions used across holistic customer environment monitoring, application analytics and customer reporting to deliver a proactive and transparent service. Build Proof-of-Concept or Pilot solutions, demonstrating the benefits, then transition to operational solutions.
Own the technical outcomes for 1-5 Managed Services customers, which ensures our technical contractual commitments are achieved, e.g. Service Level Agreement for resolution times are met.
Own the Managed Services technical solutions for 1-5 Managed Services customers, ensuring the solutions are appropriate, eg Knowledge Management solutions. Where these solutions are lacking, the Senior Engineer will devise and implement improvements to ensure technical excellence is achieved for this customer.
Own and implement a maintenance and improvement backlog for 1-5 Managed Services customers, potentially refactoring solutions to deliver value for money by continually improving their existing solutions and the service we provide.
Own and run the monthly Managed Services meeting for 1-5 Managed Services customers via conference call, ensuring production of the monthly report prior to the meeting.
Troubleshoot and resolve via fix or workaround complex customer Incidents that require Senior Engineer assistance. Where these solutions are not yet defined in the Managed Services knowledgebase, identify effective fixes, deploy and document.
Lead the resolution of High Severity Incidents within the Service Level agreed for their customers. This may include direct involvement in the troubleshooting and resolution process or technical coordination of other Engineers in how to execute the troubleshooting and resolution process.
When required, assist in the execution of the Managed Services ITIL Framework, eg Incident, Problem Service Request and Change Management processes.
As a Senior Member of a team, work closely with Managed Services Team Lead to ensure all contractual outcomes are achieved, including non-technical. Highlight risks and issues to achieving outcomes, where identified.
As a Senior Member of a team, assign tasks to other Engineers in the team suitable to their skill level and the complexity of work to help build capability.
Take accountability and ownership of assigned tasks to meet commitments to customers
Where required, address alerts, manage tickets and incidents using Managed Services tools, to ensure ticket accuracy and completeness.
Where required, ensure effective hand-over of Incidents to the Senior Engineer in the next shift.
Where required, participate in Managed Services pre-sales task, providing technical capability consultation.
Lead the technical aspects of the Managed Services customer On-Boarding process, ensuring all technical pre go-live tasks are actioned.
Contribute to Managed Services policies, procedures and artefacts such as MS Runbook and/or Knowledge Base and implement best practice changes and/or enhancements.
Technical mentor to other Managed Services Engineers, providing guidance to build their MuleSoft technical knowledge, how to troubleshoot and resolve complex IT problems and show how to structure their workday to effectively manage their workload.
Continuous improvement - Automate solutions to remove manual effort, build tools to assist in troubleshooting and resolving complex issues in less time.
Document Root Cause Analysis for complex issues, ready for release to customer.
Willingness to be flexible in standard working hours – possible 7am start of day to possible 7pm end of day

Required Skills

7-10+ years of overall IT experience with a bachelor’s degree in CS or equivalent.
Proven experience Java EE framework (eg. Spring), preferably backend type.
Strong Java developer background and understanding of integration principles.
Hands-on experience with exposing web services (SOAP and/or REST).
Strong RDBMS / SQL or exposed to other messaging protocol (JMS, FTP, SMTP).
Used any version control system (e.g., TFS, SVN, CVS, Git, Mercurial) with configuration management, release and deployment experience.
Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.
Ability to coach and mentor other Engineers.
Experienced in documenting Root Cause Analysis for complex problems.
Ability to prioritise workloads with multiple conflicting deadlines and manage unexpected high importance problems.
Ability to build and maintain strong relationships with team members, customers and 3rd parties.
Excellent communication skills.

Nice-to-haves

Experience in middleware/ESB technologies (eg. MuleSoft ESB, JBOSS, webMethods, Tibco, IBM Websphere or Oracle SOA, etc)
Experience with various operating systems, networking and Infrastructure deployments (cloud and on-premise)
Experience in Managed Services or helpdesk support that directly interacts with the end customer.
Had 3+ years exposure to ITIL operations and environment. Knowledge of ITIL Frameworks: Incident, Problem Service Request and Change
Some experience in service desk tools and/or monitoring applications (i.e. ServiceNow, Remedy, Service Center, Zendesk, Freshdesk, SolarWinds).

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Team Australia Brisbane

Work Type Contract

Senior MuleSoft Integration Consultant - Brisbane

We seek a Senior MuleSoft Integration Consultant to join our fast-growing High-Tech Consulting company with offices across Asia-Pac. The role will be based in Brisbane, Queensland.

It's important that you have relevant experience in the Integration Technology domain given the nature of the business.

WhiteSky Labs is the largest specialist MuleSoft consultancy in the world. We have grown to over 120 specialist staff in 3 years to become the leading digital transformation consultancy in the enterprise integration domain.

With over 20 years of global experience focused solely in this space, WhiteSky has been delivering successful enterprise integration solutions on both a regional and a global basis.

As a testament to our outstanding track record of success, WhiteSky Labs has won many global awards including:

2019 MuleSoft APAC Practice Development Partner of the Year

2018 MuleSoft APAC Solution Delivery Partner of the Year

2017 MuleSoft APAC Services Delivery Partner of the Year

The 10 Best Performing SaaS Solution Providers 2018

APAC CIO Outlook Magazine, “Top 25 Most Promising Cloud Solution Providers in APAC”

The Silicon Review: 30 Fastest Growing Companies in Asia 2017

WhiteSky Labs are seeking the best, brightest and most ambitious talent to join us in our global growth journey.

view full job details

click to apply

Team Philippines Manila

Work Type Permanent

Support Manager

The WhiteSky Labs Managed Services vision is to recognized as the global leader in the operational management of MuleSoft Production systems. Our MuleSoft technical capability and platform management experience will be second to none, supported by best-in-class operational processes. The Managed Services Support Manager role supports this vision by managing the day-to-day operational

activities within a region or across regions, ensuring we deliver and exceed on our contractual commitments for our customers.

The Managed Services Support Manager will own Managed Services Operational processes and is responsible for ensuring that processes exist for all key operational activities and that the team adheres to these processes. The Support Manager will be responsible for determining process success measures and implementing measurement to ensure success is being achieved. The Support Manager will develop and own a backlog of process improvement initiatives to ensure that a Continual Service Improvement

vision is delivered.

The Support Manager will manage Managed Services BAU Operations for 5 – 20 Customers and will prioritize coordinate, measure and ensure completion of activities for a team of 5 – 20 Managed Services Team members. The Support Manager will ensure adequate resourcing is scheduled to deliver on all customer contractual coverage commitments within their region, arranging rostering and on-call as

needed. The Support Manager will conduct a daily stand up and a weekly team meeting as well as any additional activities required to coordinate the delivery of customer outcomes.

The Managed Services Manager will own the contractual outcomes for 5 - 20 customers, ensuring we ‘do what we say’ and meet our contract obligations. The Support Manager will own the Delivery aspects of the customer relationship, including (but not limited to) the successful and seamless execution of customer onboarding, conducting the customer monthly meeting, and managing the resolution of High

Severity Incidents within the Service Level agreed for their customers.

The Managed Services Manager will work in partnership with Senior Engineers in the region who are responsible for the technical delivery of outcomes, to ensure all MS tools and technology required are in place and configured to support the operational processes and deliver on our commitments to customers.

Duties and Responsibilities

Own managed services contractual outcomes for 5-20 Managed Services customers within and/or across regions, ensuring our contractual commitments are achieved, e.g. Service is supplied during agreed coverage hours, Service Level Agreement for resolution times are met etc. Develop depth of knowledge of each customer contract.
Ensure all customer Service Level Agreements for Incidents, Service Requests and other SLAs are measurable and implemented correctly as per the contract in the WSL ITSM application. Build reports that provide visibility of when SLAs are about to breach and have breached
On a daily basis, ensure all customer Service Level Agreements for Incidents, Service Requests and other SLAs are measured and met by proactively monitoring the queues in the WSL ITSM application. Coordinate Managed Services Engineering activities to prioritize and support the delivery of these outcomes for customers.
Ensure the resolution of High Severity Incidents within the Service Level agreed for their customers, acting as the High Severity Incident Manager, coordinating the resolution of High Severity Incidents and communicating to the customer as required
Ensure detailed Managed Services operational processes that deliver high quality and consistent outcomes exist, are documented, are communicated and executed correctly for all customer- facing ITIL-aligned Managed Services service modules, including (but not limited to):

o Service Desk Service

o Event Management

o Incident Management

o High Severity Incident Management

o Problem Management

o Change Management

o Release Management

o Configuration Management

o Knowledge Management

o Capacity Management

o Security Management

o Service Request Management

o Service Delivery Management

o Continual Service Improvement / Backlog Management

Ensure detailed Managed Services operational processes that deliver high quality and consistent outcomes exist, are documented, are communicated and executed correctly for all internal team processes, including (but not limited to):

o Engineer Daily Start of Day process

o Engineer End of Day process

o Daily Engineer reporting process

o Team handoff/handover process

o Team Knowledge Management process

Develop and own a Continual Service Improvement backlog for Managed Services Operational processes, potentially refactoring solutions to deliver value for money by continually improving their existing solutions and the service we provide.
Ensure the new customer Transition In/Onboarding is successfully executed in a streamlined manner, ensuring generation of a customer-specific Procedure Manual, Operational Runbook and Knowledge Base within a minimal time period, ensuring all pre go-live tasks are actioned, using and enhancing a standardized approach for reuse for the next customer.
Ensure high levels of customer satisfaction are maintained with the service by ensuring contractual commitments are met and exceeded, as indicated by strong customer retention year-on-year. Manage and track Managed Services contract deliverables and effort against customer contract to ensure that customers are serviced effectively
Prepare (or ensure preparation of) Customer monthly report in advance of meeting and conduct customer monthly conference calls.
Maintain working knowledge of all MS tools and technology required to deliver solutions for customers, are in place and configured to support the operational processes and deliver on our commitments to customers.
Manage and lead resolution of non-technical Managed Service-related conflicts with clients. Proactively manage issues and own outcomes.
Ensure Managed Services resourcing coverage is provided by the Managed Services team, aligned to provide WSL contractual coverage, ensuring adequate skill-level resource rostering
Own and run the monthly Managed Services meeting for 5-20 Managed Services customers via conference call, ensuring production and circulation of the monthly report prior to the meeting.
Escalate and highlight operational risks and issues that exist to achieving customer and/or team outcomes to management.
Assign tasks to Engineers in the team suitable to their skill level and the complexity of work to help build capability.
Where required, update and manage tickets and incidents using Managed Services tools, to ensure ticket accuracy, completeness and achievement of SLAs.
Where required, ensure effective hand-over of Incidents between teams and/or regions.
Where required, participate in Managed Services pre-sales task, providing capability consultation.
Willingness to be flexible in standard working hours – possible 7am start of day to possible 7pm end of day

Required Skills

3+ years’ experience in Managed Services and is familiar with Managed Service practices
3-5 years’ experience managing/leading teams in IT Services or Support that directly interacts with the end customer, prioritizing and assigning activities to team members
3+ years exposure to ITIL operations and environment. Knowledge of ITIL Frameworks: Incident, Problem Service Request and Change, and has established processes where they do not exist.
3-5 years’ experience working directly with customers in IT Services or Support
Extensive experience using and configuring ITSM tools to ensure effective service delivery for customers (e.g. ServiceNow, Remedy, Service Center, Zendesk, Freshdesk)
Experience with establishing monitoring solutions to deliver proactive outcomes for customers
Ability to develop action plans to address operational deficiencies and ensure effective implementation
Ability to coach and mentor other team members
Ability to prioritize workloads with multiple conflicting deadlines and manage unexpected high importance problems.
Ability to build and maintain strong relationships team members, customers and 3 rd parties.
Strong organizational, multi-tasking, and time-management skills
Outstanding communication and performance under pressure
Excellent interpersonal, presentation, and written and verbal communication skills

Preferred Skills

Technical background - Experience in middleware/ESB technologies (eg. MuleSoft Integration Platform, JBOSS, webMethods, Tibco, IBM Websphere or Oracle SOA, etc)
Experience with various operating systems, networking and Infrastructure deployments (cloud and on-premise)
Experience as a Technical Project Manager, demonstrable experience locally managing off-shore teams where the end-customer is in a different country

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Team Singapore Singapore

Work Type Permanent

Technical Project Manager - ASEAN

This is a great chance to join our quickly growing company that has been awarded by MuleSoft as the top delivery partner in the Asia-Pac region. We have grown to over 100 people in just 2 years, and we expect to double again in the next 12 months.

The role is accountable for the successful delivery of innovative solutions, customer satisfaction, and technical guidance. You will lead project delivery for internal and external customers all over the world remotely from Manila.

The role requires a proactive person with a high care factor, strong work ethic and a passion for managing successful quality outcomes for customers. The successful candidate must have significant proven Project Management in a technology environment and with previous consulting company experience.

Key Roles and Responsibilities

Accountable for ensuring the successful delivery of WhiteSky Labs projects adhering to methodology, meeting scope on time, within budget, and of quality
Provide quality and control assurance on customer engagements and assist in the financial and resource allocation tracking of assigned projects
Engage project key stakeholders/sponsors on requirements clarification and prioritisation
Onboard project team, assist in defining team interactions/structure, facilitate meetings with stakeholders, and set-up project controls in accordance to project’s approved statement of work
Create comprehensive project work plans and project documents, ensuring it is up to date, communicated in a timely manner, and in accordance to Project Management Office’s standards and guidelines
Manage project’s Risks, Assumptions, Issues, and Dependencies (RAID), and assist in producing contingency plans and executing mitigation strategies
Provide guidance to project team and customers on leveraging agile/waterfall methodologies in the project
Give support to the project team by providing motivation and recognizing outstanding team performance
Execute change control processes as necessary, facilitate communication, capture change request details, and secure approval from project’s change control board
Produce and communicate project delivery status reports in a timely manner and conduct follow-up meetings where required with customers
Foster positive relationships with stakeholders and become a trusted partner of customers
Assist with improvements to WhiteSky Labs’ standard delivery methodology and Project Management Office documents and templates
Participate in various project management roles in a billable capacity on customer engagements when necessary
Participate in pre-sales activities in the region as required including proposal creation and estimation
Project organisation’s internal initiatives by using different project management tools and techniques
Assist in delivery acceptance and approval of sales proposals and in handover activities from sales team to delivery team
Work with the resource coordinator in providing decisions in resource allocation requirements for pipeline and current projects
Be proactive, take accountability and ownership of assigned tasks to meet commitments to customers on time and of quality

Qualifications

Certified Project Manager (Prince II, PMP, or similar certification)
7+ years of IT Experience including working for Consulting companies
4+ years Technical Project Manager demonstrable experience across Data Integration or Middleware projects
2+ years of Technical Project Manager demonstrable experience locally managing off-shore teams where the end-customer is in a different country
Strong organisational, multi-tasking, and time-management skills
Ability to work well and communicate under pressure
Excellent interpersonal, presentation, and written and verbal communication skills
Well versed in various project management tools, collaboration tools, and communication and presentation software (e.g. Jira, Confluence, Trello, Google Suite, Microsoft Office)

Nice-to-have

Pre-sales experience, estimation of proposals and project work
Previous project management experience including the creation of delivery methodologies, people management, practice strategy, and administration experience
Configuration Management, release management, and deployment experience
Application Support and IT operations experience
Experience in development and architecture of solutions in the integration space
Middleware product knowledge
Scrum Master

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Team Philippines Manila

Work Type Permanent

Technical Trainer

We seek a skilled and experienced Instructor for Training Services to join our fast-growing, High-Tech Integration Consulting company with offices across the Asia-Pacific region. The role reports to the Training Manager.

As an integral part of our operational strategy, WhiteSky Labs is now setting up a training capability to deliver high-quality learning for all aspects of Integration to our clients. Strong, current and relevant experience is required to meet the needs of this role, including delivery of courses and examinations, working with students to help them learn, plus helping to develop new training content and learning experiences.

WhiteSky Labs is the largest specialist MuleSoft consultancy in the world. We have grown to over 120 specialist staff in 3 years to become the leading digital transformation consultancy in the enterprise integration domain.

With over 20 years of global experience focused solely in this space, WhiteSky has been delivering successful enterprise integration solutions on both a regional and a global basis.

As testament to our outstanding track record of success, WhiteSky Labs has won many global awards including:

2019 MuleSoft APAC Practice Development Partner of the Year

2018 MuleSoft APAC Solution Delivery Partner of the Year

2017 MuleSoft APAC Services Delivery Partner of the Year

The 10 Best Performing SaaS Solution Providers 2018

APAC CIO Outlook Magazine, “Top 25 Most Promising Cloud Solution Providers in APAC”

The Silicon Review: 30 Fastest Growing Companies in Asia 2017

WhiteSky Labs is seeking the best, brightest and most ambitious talent to join us in our global growth journey.

The role:

As an Instructor within our Training Services, you will help to deliver our Client Training service offering. You will work with the Training Manager and other Training Instructors to deliver high-quality learning sessions to our clients both online and in classrooms. You will represent the knowledge and skills of our company to both new and experienced students and so your professionalism, patience, tact, excellent communication and presentation skills are very important to us.

Responsibilities

A degree in Computer Science, Information Technology or equivalent
3+ years experience in a Training / Instructional delivery role
2+ years experience in Programming or Application Development
Experience in Java EE or PHP framework, preferably backend type
Excellent communication skills
Excellent interpersonal, presentation and written and verbal communication skills
Consulting experience is a must
Excellent organisation and time management skills
Flexible, detailed, and able to successfully accept change
Diligent, proactive and self-motivated
Demonstrated

Qualifications

A degree related to Training Delivery or relevant experience
3+ years experience in a Training / Instructional delivery role
Experience with a consultancy company is desirable
Experience in training delivery for IT technologies is highly regarded
Language skills other than English will be highly regarded
Excellent interpersonal, presentation and written and verbal communication skills
Excellent organisation and time management skills
Flexible, detailed, and able to successfully accept change
Diligent, proactive and self-motivated
Demonstrated abilities to establish, develop, and maintain productive business relationships

Preferred Skills

Understanding of Integration Principles and Concepts
Experience in training delivery for IT technologies
Language skills other than English
Experience in middleware/ESB technologies is an advantage (MuleSoft ESB, JBoss, webMethods, Tibco, IBM Websphere, Oracle SOA, etc)

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