Flexible enterprise level features
The WhiteSky Labs adaptive on-call support service provides all the great features of an enterprise level support service but within the confines of a monthly allowance cap and a fixed SLA. This still includes a dedicated support manager, monthly management reporting, runtime monitoring, incident support, service requests and access to the minor enhancement service.
Capped monthly allowance
To provide you with the best possible value for money enterprise level support service, we offer a range of capped support packages designed to provide you with a scaled solution to your expected usage level. The WhiteSky Labs adaptive on-call support service offers 30hr, 60hr, 90hr and 120hr monthly caps depending upon the demands of your business and your expected level of incidents, service requests and minor enhancements. Adjustments to service can be made quarterly and we accommodate up to 2 service level changes per year.
Flexible and continuous support
We understand that some months are likely to have a higher than expected number of support calls and incidents than others. There is no need for you to worry about your capped monthly allowance; our award winning MuleSoft Managed Support team will continue providing incident support for the rest of the month based on the agreed hourly rate card. Any additional support fees incurred during the month will be added to you monthly invoice.